Refund policy

Returns & Refund Policy

Last updated: March 2026

At Sweet Pea Holistic Healing, we want you to feel happy and confident in every purchase. If something is not quite right, we will do our best to help resolve the issue fairly and quickly.

Returns

You have the right to return most items purchased online within 14 days of receiving your order under the UK Consumer Contracts Regulations.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • It must be returned in the original packaging where possible

  • Proof of purchase (order confirmation or receipt) must be provided

To start a return, please contact us at:

Email: [your email address]
Shop: Sweet Pea Holistic Healing

We will provide instructions for returning your item.

Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned unless faulty:

  • Gift vouchers

  • Custom or personalised items

  • Digital products or downloads

  • Earrings (for hygiene reasons)

  • Items damaged through misuse or wear

Crystals and natural stones are unique natural products, and variations in colour, shape, and texture are normal and not considered faults.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Photographs of the item and packaging

We will arrange a replacement, repair, or refund where appropriate.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Original shipping costs are non-refundable, unless the item was faulty or incorrect.

Exchanges

We only replace items if they are defective or damaged.
If you would like to exchange an item, please contact us to arrange this.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your card provider or bank

  3. Processing times can vary between payment providers

If you still have not received your refund, please contact us.

Contact

For all return or refund enquiries, please contact:

Sweet Pea Holistic Healing
Email: [your email]
Location: Looe, Cornwall, United Kingdom

✅ This policy is written to align with UK Consumer Contracts Regulations and Consumer Rights Act principles.