Privacy Policy

Privacy Policy for Sweet Pea Holistic Healing

At Sweet Pea Holistic Healing, accessible at https://looecrystals.co.uk, protecting your privacy is a priority. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and products.

1. Information We Collect
We collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and postal address when you make a purchase, book a session, or contact us.
  • Payment Information: Billing address and payment details for processing transactions.
  • Technical Data: IP address, browser type, and usage data collected automatically via cookies or similar technologies.

2. How We Use Your Information
We use the information we collect to:

  • Process orders, bookings, and payments.
  • Provide services, such as Reiki sessions, holistic therapies, and product deliveries.
  • Respond to your enquiries and provide customer support.
  • Send updates, promotions, and newsletters (only with your consent).
  • Improve our website’s functionality and user experience.

3. How We Protect Your Information
We take the security of your personal data seriously. Measures include:

  • Encrypting sensitive information during transactions.
  • Storing data securely on protected servers.
  • Limiting access to personal information to authorised personnel only.

4. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except:

  • To trusted service providers (e.g., payment processors or delivery companies) necessary for fulfilling your orders or providing services.
  • When required by law or to comply with legal obligations.

5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and track usage. Cookies help us:

  • Remember your preferences and improve website functionality.
  • Analyse website traffic and optimise performance.

You can adjust your browser settings to disable cookies; however, this may affect the functionality of our website.

6. Your Rights
Under data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Withdraw consent for marketing communications at any time.
  • Request the deletion of your data, subject to legal or contractual obligations.

To exercise your rights, contact us at sweetpeaholistichealing@gmail.com.

7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before sharing your information.

8. Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly to stay informed of any updates.

9. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

Sweet Pea Holistic Healing
Email: sweetpeaholistichealing@gmail.com
Phone: 07794 886 016
Website: https://looecrystals.co.uk

Effective Date: 27/01/2025